Uninstaller crashes

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Holyhead
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Uninstaller crashes

Post by *Holyhead »

I tried to uninstall TC 9.5 and the uninstall crashes when clicking 'Entfernen' on the uninstall options dialog.

Call stack:
shell32.dll!SHGetPathFromIDListAlloc() Unknown
shell32.dll!SHGetPathFromIDListEx() Unknown
shell32.dll!SHGetPathFromIDListA() Unknown
TCUNIN64.EXE!000000000040189d() Unknown
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ghisler(Author)
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Re: Uninstaller crashes

Post by *ghisler(Author) »

Not confirmed. I guess that was on the same Windows 10 1809 installation where you had all the other problems. I have run the uninstaller on this Windows version, and removed TC 9.50 successfully from it.
The uninstaller hasn't been changed since October 2017, as you can see by its signature. I haven't received any other bug reports.
As written in my replies to your other reports, it's probably a damaged Windows 10 installation.
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Re: Uninstaller crashes

Post by *ghisler(Author) »

Could you please try this updated uninstaller?
https://www.totalcommander.ch/beta/tcunin64.exe

The error seems to occur only when:
- uninstalling all settings (you can cancel that before they really get removed)
- the thumbnail database location uses a virtual path variable like %$LOCAL_APPDATA%\GHISLER
- the uninstaller is run above the 4GB limit
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Holyhead
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Re: Uninstaller crashes

Post by *Holyhead »

I've executed the beta uninstaller with the default options:
+ remove program
+ remove desktop icon
+ remove start menu entry
Do not remove .ini files.

This installer executed without crash and successfully uninstalled my TC 9.50 x64 installation.

Note: My PC has 32 GB. I am not aware of any setting or tool enforcing the application to run above 4 GB. VMMap reports 0x400000 as address of the TCUNIN64exe image and the system dlls are mapped above 4gb.
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Re: Uninstaller crashes

Post by *ghisler(Author) »

You need to check the option to remove the .ini files to trigger the error. Don't worry, you will be asked again before they get removed. Just cancel deleting them.
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Holyhead
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Re: Uninstaller crashes

Post by *Holyhead »

I retried with the remove .ini files setting checked and also did not get any error (I cancelled the deletion of the settings when asked).
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Re: Uninstaller crashes

Post by *ghisler(Author) »

OK, sounds promising - hopefully this change will also fix the crashes you have with tabs and menus.
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Re: Uninstaller crashes

Post by *Holyhead »

The uninstaller of TC 9.51x64 RC2 is fixed.
But the tab and menu problems remain.
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