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9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-22, 10:51 UTC
by cm1924
Sometimes Total Commander closes (crashes?) when one of the menu items is chosen (File, Mark etc.). It can also occurs when the Directory Hotlist is pressed. This only seems to happen immediately after the application starts up after powering up. There is no information in the log. I am using Windows 7 Pro.

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-22, 11:59 UTC
by petermad
Do you activate the menu item / dir hotlist with mouse or keyboard shortcut?

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-22, 14:11 UTC
by ghisler(Author)
Do you get any error message? If not, do you see anything in system log?

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-22, 18:19 UTC
by cm1924
I use the mouse to activate the menu/hotlist.

I can't find anything significant in the Windows system log. I searched using "totalcmd64". Can you suggest what I should be searching for and in which logs.

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-23, 10:05 UTC
by ghisler(Author)
Yes, I meant in Windows event viewer, which you can reach via Control Panel - Administrative Tools.

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-24, 21:01 UTC
by cm1924
I've dumped the various event logs to csv but can find no references to total commander crashing. It just occurred again on clicking "directory hotlist" - there seems to be a slight pause before the app closing. I had another look in the event logs but there were no events for the time of the close/crash. I use the 32bit Total Commander on my other machines and I don't remember having the same problem.

There are no error messages.

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-25, 07:48 UTC
by Horst.Epp
cm1924 wrote:
2018-10-24, 21:01 UTC
I've dumped the various event logs to csv but can find no references to total commander crashing. It just occurred again on clicking "directory hotlist" - there seems to be a slight pause before the app closing. I had another look in the event logs but there were no events for the time of the close/crash. I use the 32bit Total Commander on my other machines and I don't remember having the same problem.

There are no error messages.
Look into the Windows Error Reports.
For me in Windows 10 its stored in:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-25, 11:16 UTC
by cm1924
I've grep'd the error reports and there is no reference to total commander. Is there anything else I can do?

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-10-29, 15:47 UTC
by ghisler(Author)
No, I'm out of ideas, sorry. TC uses standard Windows menus, it doesn't handle them by itself.

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-11-06, 22:10 UTC
by cm1924
An observation. About ten days ago I replaced Kaspersky Internet Security with BitDefender Total Security and now the problem seems to have gone away!

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-11-08, 10:35 UTC
by ghisler(Author)
Strange, we use Kaspersky also on one PC (although just Antivirus, not Internet Security), and never had this problem...

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Posted: 2018-11-08, 11:00 UTC
by Horst.Epp
cm1924 wrote:
2018-11-06, 22:10 UTC
An observation. About ten days ago I replaced Kaspersky Internet Security with BitDefender Total Security and now the problem seems to have gone away!
I also have an actual Kaspersky Anti-Virus and no such problem occurs.