9.21a (x64) The app closes/crashes when menu button pressed

Please report only one bug per message!

Moderators: sheep, Hacker, Stefan2, white

Post Reply
cm1924
Junior Member
Junior Member
Posts: 5
Joined: 2018-10-22, 10:44 UTC

9.21a (x64) The app closes/crashes when menu button pressed

Post by *cm1924 »

Sometimes Total Commander closes (crashes?) when one of the menu items is chosen (File, Mark etc.). It can also occurs when the Directory Hotlist is pressed. This only seems to happen immediately after the application starts up after powering up. There is no information in the log. I am using Windows 7 Pro.

User avatar
petermad
Power Member
Power Member
Posts: 9711
Joined: 2003-02-05, 20:24 UTC
Location: Valsted, Denmark
Contact:

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *petermad »

Do you activate the menu item / dir hotlist with mouse or keyboard shortcut?
License #524
Danish Total Commander Translator
TC 9.51 32+64bit on Win XP 32bit, Win 7, 8.1 & 10 (1909) 64bit, 'Everything' 1.4.1.988 (x64)
TC 3.01b6 on Android 6.0
Get:
Extended TC Menus | TC Languagebar | TC Dark Help | PHSM-Calendar

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 39807
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *ghisler(Author) »

Do you get any error message? If not, do you see anything in system log?
Author of Total Commander
http://www.ghisler.com

cm1924
Junior Member
Junior Member
Posts: 5
Joined: 2018-10-22, 10:44 UTC

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *cm1924 »

I use the mouse to activate the menu/hotlist.

I can't find anything significant in the Windows system log. I searched using "totalcmd64". Can you suggest what I should be searching for and in which logs.

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 39807
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *ghisler(Author) »

Yes, I meant in Windows event viewer, which you can reach via Control Panel - Administrative Tools.
Author of Total Commander
http://www.ghisler.com

cm1924
Junior Member
Junior Member
Posts: 5
Joined: 2018-10-22, 10:44 UTC

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *cm1924 »

I've dumped the various event logs to csv but can find no references to total commander crashing. It just occurred again on clicking "directory hotlist" - there seems to be a slight pause before the app closing. I had another look in the event logs but there were no events for the time of the close/crash. I use the 32bit Total Commander on my other machines and I don't remember having the same problem.

There are no error messages.

User avatar
Horst.Epp
Power Member
Power Member
Posts: 3795
Joined: 2003-02-06, 17:36 UTC
Location: Germany

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *Horst.Epp »

cm1924 wrote:
2018-10-24, 21:01 UTC
I've dumped the various event logs to csv but can find no references to total commander crashing. It just occurred again on clicking "directory hotlist" - there seems to be a slight pause before the app closing. I had another look in the event logs but there were no events for the time of the close/crash. I use the 32bit Total Commander on my other machines and I don't remember having the same problem.

There are no error messages.
Look into the Windows Error Reports.
For me in Windows 10 its stored in:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\
Windows 10 Home x64 May 2020 Update, Version 2004 (OS Build 19041.450)
Intel(R) Core(TM) i7-4770 CPU @ 3.40GH, 16GB RAM
TC 9.51 x64 / x86, Everything 1.4.1.989 (x64)

cm1924
Junior Member
Junior Member
Posts: 5
Joined: 2018-10-22, 10:44 UTC

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *cm1924 »

I've grep'd the error reports and there is no reference to total commander. Is there anything else I can do?

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 39807
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *ghisler(Author) »

No, I'm out of ideas, sorry. TC uses standard Windows menus, it doesn't handle them by itself.
Author of Total Commander
http://www.ghisler.com

cm1924
Junior Member
Junior Member
Posts: 5
Joined: 2018-10-22, 10:44 UTC

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *cm1924 »

An observation. About ten days ago I replaced Kaspersky Internet Security with BitDefender Total Security and now the problem seems to have gone away!

User avatar
ghisler(Author)
Site Admin
Site Admin
Posts: 39807
Joined: 2003-02-04, 09:46 UTC
Location: Switzerland
Contact:

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *ghisler(Author) »

Strange, we use Kaspersky also on one PC (although just Antivirus, not Internet Security), and never had this problem...
Author of Total Commander
http://www.ghisler.com

User avatar
Horst.Epp
Power Member
Power Member
Posts: 3795
Joined: 2003-02-06, 17:36 UTC
Location: Germany

Re: 9.21a (x64) The app closes/crashes when menu button pressed

Post by *Horst.Epp »

cm1924 wrote:
2018-11-06, 22:10 UTC
An observation. About ten days ago I replaced Kaspersky Internet Security with BitDefender Total Security and now the problem seems to have gone away!
I also have an actual Kaspersky Anti-Virus and no such problem occurs.
Windows 10 Home x64 May 2020 Update, Version 2004 (OS Build 19041.450)
Intel(R) Core(TM) i7-4770 CPU @ 3.40GH, 16GB RAM
TC 9.51 x64 / x86, Everything 1.4.1.989 (x64)

Post Reply