I am not able to connect a domanin in aruba.it

[petermad]

I do not have any log string on the right top window in TC,

See: http://madsenworld.dk/tcmd/ftp-log.png

[francescoschino]

Good evening petermad, my TC layout is totaly different form yours, any way the data log are here
Thanks for your help, is appreciated
Francesco

Connect to: (27/07/2012 20.29.07)
hostname=ftp.ilpetraro.com
username=blabla@aruba.it
startdir=ilpetraro.com
ftp.ilpetraro.com=62.149.130.38
220 Aruba FTP Server
AUTH TLS
234 AUTH command ok; starting SSL connection.
Cert subject: /C=IT/O=Aruba S.p.A./OU=Aruba S.p.A./CN=*.aruba.it
Cert issuer: /C=IT/L=Milan/O=Actalis S.p.A./03358520967/CN=Actalis Authentication CA G2
USER blabla@aruba.it
331 Password required for blabla@aruba.it.
PASS ***********
IP address not allowed
SSL_read returned 0, SSL_get_error=5, ERR_get_error=0
OFFLINE3, error=0
SSL_read returned 0, SSL_get_error=5, ERR_get_error=0

[francescoschino]

For who decide to help me, I attach the log file of my connection attempt
Thanks very much in advance for your help.
Francesco

Connect to: (27/07/2012 20.29.07)
hostname=ftp.ilpetraro.com
username=blabla@aruba.it
startdir=ilpetraro.com
ftp.ilpetraro.com=62.149.130.38
220 Aruba FTP Server
AUTH TLS
234 AUTH command ok; starting SSL connection.
Cert subject: /C=IT/O=Aruba S.p.A./OU=Aruba S.p.A./CN=*.aruba.it
Cert issuer: /C=IT/L=Milan/O=Actalis S.p.A./03358520967/CN=Actalis Authentication CA G2
USER blabla@aruba.it
331 Password required for blabla@aruba.it.
PASS ***********
IP address not allowed
SSL_read returned 0, SSL_get_error=5, ERR_get_error=0
OFFLINE3, error=0
SSL_read returned 0, SSL_get_error=5, ERR_get_error=0
----------

[damjang]

I think that the error is in line:
IP address not allowed

But don't know if it is your IP problem. Can you try if it work for you with FileZilla like it is specified her?
http://assistenza.aruba.it/KB/a3987/come-configurare-il-protocollo-sicuro-ftps.aspx?KBSearchID=2490493

[Sob]

This one is better:

http://kb.aruba.it/KB/a4196/ftp-access-filter.aspx?trans=1&forcetrans=true

[damjang]

This one is better:
http://kb.aruba.it/KB/a4196/ftp-access-filter.aspx?trans=1&forcetrans=true

Oh, yes. This must be the cause! I don't know of existence of this "function". Thank you

[francescoschino]

Thanks very much Sob and Damianq, I did, I add my IP address BUT the result not change. I have installed Cute FTP and FileZilla FTP but without positive result. I am still not able do connect.

I think I will plan to change provvider, with register.it and webhosting.it I never have this kind of problem.

Do you have the last idea ?

I attach the log of FileZilla tool, now seams that the IP is ok but is coming a timeout.
Francesco

2012-07-28 13:11:33 4260 3 Stato: Connessione a ftp.ilpetraro.com...
2012-07-28 13:11:33 4260 3 Risposta: fzSftp started
2012-07-28 13:11:33 4260 3 Comando: open "blabla@aruba.it@ftp.ilpetraro.com" 22
2012-07-28 13:11:54 4260 3 Errore: Tempo scaduto per la connessione
2012-07-28 13:11:54 4260 3 Errore: Impossibile collegarsi al server
2012-07-28 13:11:54 4260 3 Stato: In attesa di un nuovo tentativo...
2012-07-28 13:11:59 4260 3 Stato: Connessione a ftp.ilpetraro.com...
2012-07-28 13:11:59 4260 3 Risposta: fzSftp started
2012-07-28 13:11:59 4260 3 Comando: open "blabla@aruba.it@ftp.ilpetraro.com" 22
2012-07-28 13:12:20 4260 3 Errore: Network error: Connection timed out
2012-07-28 13:12:20 4260 3 Errore: Tempo scaduto per la connessione
2012-07-28 13:12:20 4260 3 Errore: Impossibile collegarsi al server

[damjang]

Hm... I don't know. Can you attach also the TC log, because the FIleZilla log is without real information.

[Sob]

Two things:

1) Make sure that you added the right address. Check http://whatismyip.com to see what address will server see when you connect. It might be different from the one that you have directly on your computer or router. But it's the right one you have to add.

2) Your last log from FileZilla shows SFTP. It's something completely different from FTP or FTPS.

[francescoschino]

Thanks for replying
a) the address given is my IP address, I chech with your link http://www.whatismyip.com/ and with this page http://www.supporto24.com/mioip.php, and the IP is ok.

b) log file for filezilla is here. I try with 3 cases and the result is the same, no connection:
1) FTP normal
2) FTP explicit on TLS
3) FTP implicit on TLS

2012-07-28 20:50:51 4264 3 Comando: PASS ********
2012-07-28 20:50:52 4264 3 Risposta: IP address not allowed
2012-07-28 20:50:52 4264 3 Errore: Impossibile collegarsi al server
2012-07-28 20:50:52 4264 3 Stato: In attesa di un nuovo tentativo...
2012-07-28 20:50:57 4264 3 Stato: Risoluzione dell'indirizzo IP ftp.ilpetraro.com in corso
2012-07-28 20:50:57 4264 3 Stato: Connessione a 62.149.130.38:21...
2012-07-28 20:50:57 4264 3 Stato: Connessione stabilita, in attesa del messaggio di benvenuto...
2012-07-28 20:50:57 4264 3 Risposta: 220 Aruba FTP Server
2012-07-28 20:50:57 4264 3 Comando: USER 1869043@aruba.it
2012-07-28 20:50:57 4264 3 Risposta: 331 Password required for 1869043@aruba.it.
2012-07-28 20:50:57 4264 3 Comando: PASS ********
2012-07-28 20:50:58 4264 3 Risposta: IP address not allowed
2012-07-28 20:50:58 4264 3 Errore: Impossibile collegarsi al server


Then I try with TC with 2 cases
1) ftp.ilpetraro.com
2) ftps://ftp.ilpetraro.com

I attach the TC log, no connection

1:----------
1:Connect to: (28/07/2012 20.56.46)
1:hostname=ftp.ilpetraro.com
1:username=blabla@aruba.it
1:startdir=ilpetraro.com
1:ftp.ilpetraro.com=62.149.130.38
1:220 Aruba FTP Server
1:AUTH TLS
1:234 AUTH command ok; starting SSL connection.
1:Cert subject: /C=IT/O=Aruba S.p.A./OU=Aruba S.p.A./CN=*.aruba.it
1:Cert issuer: /C=IT/L=Milan/O=Actalis S.p.A./03358520967/CN=Actalis Authentication CA G2
1:USER 1869043@aruba.it
1:331 Password required for blabla@aruba.it
1:PASS ***********
1:IP address not allowed
1:SSL_read returned 0, SSL_get_error=5, ERR_get_error=0
1:OFFLINE3, error=0
1:SSL_read returned 0, SSL_get_error=5, ERR_get_error=0
1:----------
1:Connect to: (28/07/2012 20.57.04)
1:hostname=ftp.ilpetraro.com
1:username=blabla@aruba.it
1:startdir=ilpetraro.com
1:ftp.ilpetraro.com=62.149.130.38
1:220 Aruba FTP Server
1:USER blabla@aruba.it
1:331 Password required for blabla@aruba.it
1:PASS ***********
1:IP address not allowed

I think you never had this kind of rebus, correct ?
My best
Francesco

[Sob]

Do you know how I found the link I posted? I just asked Google for:

"IP address not allowed" aruba.it

and it spit out a lot of results. I had to open only two or three of them to get to that page. So it's not really a rebus, but a known problem, we know exactly where it comes from.

As for why it doesn't work for you, it's hard to tell. Try to double or triple check everything, make sure you didn't miss anything. Or try to completely disable the IP filter temporarily (see end of that page I posted).

[francescoschino]

Hi, its WORKS, unbelievable, what I have done ?
Well I delete every thing and started again all.

In aruba.it the panel IP access there was 2 functions
1) add IP, and
2) save

Well I did always SAVE thinking that this was enough, but it is not so, I have to da first ADD IP, and then SAVE.

(In the panel was not mention this sequence)
So, now is ok, and I am very happy that I can use again my TC !!!.
What I can say to all of you, thanks a lot for your patience and your professional skill

Francesco

[damjang]

Ok, I'm happy that is resolved!